Although I haven’t said much about it, I’ve been on the hunt for a Qwest serviceman, because if I’m ever going to get DSL service at this house, I’m going to need a serviceman in my corner. My conversations with Qwest customer service have been anything but helpful. Customer service has been anything but helpful. As far as “customer service” is concerned, I think I’m the only one holding up my end of the bargain.
“I’ll give you a call back in three to five days,” the customer service reps say. Twice. Two different customer service reps. And that was a month ago. Cripes, you’d think I’d asked them out on a date and they now felt this need to avoid me. All I want to do is spend some money.
Okay, so spending money is kind of like a date, but that’s not my point. What is my point?
Oh yea. I needed a serviceman in my corner. What I needed was someone who actually knew what the hell was going on, and today, I spotted him, just getting into his truck at the end of my road. I stopped the car, rolled down the window, and told the man my dilemma.
“Sure. I saw a free pair in the box just now. We can do that.”
You see, that’s the kind of thing you’ll never get from a warm body in a headset and ergonomically correct chair sitting somewhere halfway across the country. You want something done, you need to find the people who actually do the work. And no, sniveling and sounding irritated doesn’t count as work.
You know, like dating.
No, wait a second. That doesn’t make any sense at all, does it? Dating isn’t work. Dating is . . no wait, that does make sense. Dating is work. Okay, but it’s not sniveling or . . . oh hell, forget it.
Anyway, I’m not talking about dating. I’m talking about getting DSL and having a serviceman in your corner. At least I thought I was.
“I’ll call them right now and have someone give you a call,” the serviceman said. “Are you going to be home?”
So yes, if you want to stop by, go ahead. I’m home. As a matter of fact, I’ll be home all this month, waiting on my phone call.
You know, it’s a good thing I’m not dating, don’t you think? A dating man, if I did happen to be such a thing, would never have time to sit around and wait on the phone company.