wordshadows.com
January 19, 2005

Although I haven’t said much about it, I’ve been on the hunt for a Qwest serviceman, because if I’m ever going to get DSL service at this house, I’m going to need a serviceman in my corner.  My conversations with Qwest customer service have been anything but helpful.  Customer service has been anything but helpful.  As far as “customer service” is concerned, I think I’m the only one holding up my end of the bargain.

“I’ll give you a call back in three to five days,” the customer service reps say.  Twice.  Two different customer service reps.  And that was a month ago.  Cripes, you’d think I’d asked them out on a date and they now felt this need to avoid me.  All I want to do is spend some money.

Okay, so spending money is kind of like a date, but that’s not my point.  What is my point?

Oh yea.  I needed a serviceman in my corner.  What I needed was someone who actually knew what the hell was going on, and today, I spotted him, just getting into his truck at the end of my road.  I stopped the car, rolled down the window, and told the man my dilemma.

“Sure.  I saw a free pair in the box just now.  We can do that.”

You see, that’s the kind of thing you’ll never get from a warm body in a headset and ergonomically correct chair sitting somewhere halfway across the country.  You want something done, you need to find the people who actually do the work.  And no, sniveling and sounding irritated doesn’t count as work.

You know, like dating.

No, wait a second.  That doesn’t make any sense at all, does it?  Dating isn’t work.  Dating is . . no wait, that does make sense.  Dating is work.  Okay, but it’s not sniveling or . . . oh hell, forget it.

Anyway, I’m not talking about dating.  I’m talking about getting DSL and having a serviceman in your corner.  At least I thought I was.

“I’ll call them right now and have someone give you a call,” the serviceman said.  “Are you going to be home?”

So yes, if you want to stop by, go ahead.  I’m home.  As a matter of fact, I’ll be home all this month, waiting on my phone call.

You know, it’s a good thing I’m not dating, don’t you think?  A dating man, if I did happen to be such a thing, would never have time to sit around and wait on the phone company.



If your goal is to get action out of qwest, I’m not sure that analogies to dating will help you.  Unless you’re into S&M of course.

Tip:  Forget the phone.  Order DSL online.  Even if you have to go to an internet cafe to do it.

In dealing with big entities, if I have to talk to a human being I’ve already lost.

Jarrett on 01/20/05 at 05:26 AM

Oh, the tacky jokes involving servicement and dating that spring to mind…if only I’d had enough caffeine this morning to muster something clever…

Truth is:  Qwest is awful, and I don’t forsee any hope that they’ll improve despite the lovely new commercials that say they’re “The Spirit of Service in Action!” when it should really be:  “The spirit of service:  inaction!”

Punctuation humor.  How pathetic.

Snow on 01/20/05 at 05:45 AM

Jarrett: I tried the phone.  I tried online.  The sex just wasn’t that great in either place.

Sorry, I couldn’t resist that one.  No, really, when it comes to ordering DSL, I’ve tried both avenues with Qwest but was told both times that it was unavailable to me.  Whatever their equipment tests seems unable to see whatever it is it needs to see.  I think it will take an actual person who has seen with their own two eyes that it is possible to get this ball rolling.

I’m not totally unreasonable.  I’m fascinated that they even have the ability to test a boxful of wires from anywhere.  I just wish the reps could be a little more opened-minded when I try to tell them that it is possible.  I think they have too much faith in their technologies, but then, don’t we all.

Snow: Sorry for catching you off-guard this morning.  Go have your coffee and come back and have another go at it.  Like I said, I’ll be here all month.

Keith on 01/20/05 at 06:02 AM

The problem may be related to the distance between “the box” and your home.  That’s why PacBell’s DSL didn’t work for us and why we had to go the satellite dish route before Comcast came to the ‘hood.  Isn’t dealing with the phone company one of the Circles of Hell?

Debi on 01/20/05 at 07:46 AM

I’m easily within DSL distance.  I know it, and the serviceman in my corner knows it.

I might say that the phone company is Hell, but I know a few people who work for a phone company, and frankly, the benefits are just too good for it to be Hell.

Keith on 01/20/05 at 08:11 AM

Name:

Email:

Location:

URL:

Remember my personal information

Notify me of follow-up comments?